Building Websites for Business Success in Bath

Bath Business Web Ltd is an Internet and Social Media Marketing Company specialising in the construction of websites and is committed to the success of all businesses in Bath and the South West.

Bath Business Web Ltd 7, Pierrepont Street Bath BA1 1LB

At Bath Business Web we run a number of successful online business directories covering Bath, Bristol, Warminster, Trowbridge, Chippenham, Frome and Calne.

The age of paper directories is coming to an end. The majority of people are now turning to the internet when looking for a tradesperson or service local to them. For nearly ten years Bath Business Web have built up a large online presence helping put people get in touch with a range of professionals to suit their needs.

Hundreds of companies across Bath and the surrounding areas have discovered the many advantages of being listed with Bath Business Web. Our Bath Business Web Directory alone receives an average of 5,000+ visits every month.

At Bath Business Web we not only run a range of online directories, we also offer a comprehensive website design and optimisation service. Having a website to represent your company has a number of advantages. Not only does it ensure that your information is available to potential customers 24 hours a day, it also allows you to advertise your business across the world's most successful resource for information, the internet.

As soon as you have a website up and running, you need to get it noticed. This is where our extensive knowledge and experience of Search Engine Optimisation (SEO) comes in.

With our fully qualified website designers who are trained in SEO, we can provide you with a website that works for your business. Not only are the websites we create fully optimised, they are also W3C compliant, a major advantage when getting your website recognised by Google.

We also have proven front page results for many businesses, throughout Bath, Bristol and the South West. You can watch a range of video testimonials left for us by companies happy to recommend Bath Business Web, by clicking here: Bath Business Web Ltd - Testimonials 

Or watch various business owners in Bath or the South West tell you about us in video testimonials here: Bath Business Web Ltd - Video Testimonials
 
You can also view a portfolio of some of the websites we have created on behalf of the businesses of Bath and the South West here: Bath Business Web Ltd - Website Portfolio
 
If  you’re not advertising or marketing your business on the internet then think again. All those hundreds, sorry I mean thousands of people with tablets or mobile phones, of which you are inevitably one, are looking on the Internet 24/7. They just reach into their pocket and get in touch with the world your business is not yet part of. A world that reaches more people than any advertising medium has ever done in the history of marketing, whether that is newspapers, radio or the telly, combined.
Business owners in Bath, Bristol or the South West, don't wait any longer, let us help you improve your company's web presence today.

Bingham

Blogger for Bath Business Web Ltd

10 Essential things Businesses in Bath and Somerset need from a Website

If you own or manage a small or medium sized business in Bath or Somerset, then there is a very good chance you have not got a website.

Surveys show that a staggering 60% of small businesses in the UK do not have an online presence. I wonder if that same percentage may well equate to the businesses based in Bath or Somerset. Are you one of the 60%?

 

You may still advertise in Yellow Pages or place leaflets through doors. However, many other businesses, such as newspapers, magazines, book stores, food stores, hair salons etc. do have a website and pay far less attention to paper advertising. Even Yellow Pages has a website. And what of your competitors? Do they the edge over you with an online presence?

 

One day all businesses based in Bath and Somerset will have an online presence.                          Why? Because consumers will expect it.

 

When the automobile (car to you and me) was first on our streets, people said it would never take over from the horse. When electricity was invented people said it was far too dangerous. When home computers became available they were only for scientists or gadget geeks. Who ever thought 15 to 20 years ago that  we could buy our shopping, play a game or watch video from a phone. In them days phones were for phoning and not much else.

 

The world is constantly changing. Every single piece of research on the matter shows us the use of online facilities is growing more extensively by the day.

 

So what potential customers will want to see from your Business Website:

 
1. An easy to remember and functional web address
Your domain name and your business name or the type of business you offer should be reflected in your domain name.

2. A clear description of what your business offers
Statements that are clear and precise to what you do, what services you provide or the products you sell.

3. A website that consumers can navigate easily
No point having a super duper website with fantastic pictures and great text if when they get there the viewer cannot work out what to do next or which page links to what.

4. Contact details that are accessible and obvious
So many times I have been onto websites, some of which owned by some big name companies and for the life of me I cannot find the address, contact number or email. Make it clear and make it obvious.

5. Testimonials and galleries of your work
Consumers like to know that other people have been satisfied with your work. There are many ways to ‘show off’ your work or have people talk positively about your business. Word of mouth really does help sell your business. 

6. A website is an adverting and marketing tool for your business
An excellent means of generating new sales and keeping present customers aware of new products or services. It’s a brochure and catalogue all in one. A good website links to social media sites, video sites, professional bodies or associations. And with Pay Pal one can offer safe and secure online transactions. With unlimited space you can convey your message for unlimited time. New ideas can be tested in real time with instant results.

7. Ensure your business advertises the right impression
Make sure your website is up to date. Make sure it promotes your business in the best light. If you advertise in magazines, on billboards or posters you would want your adverts to be very professional and send the right message. Whatever you do, however you do it, always bear in mind; The impression your business is making to the world around you.

8. Be sure to get your website visible
Always ensure it is professionally built and correctly coded for search engine optimisation. Your website needs to be compatible with mobiles, tablets and computers. Remember, most people now have a mobile phone in their pocket, which acts like a mini computer. Basically they have the opportunity of finding your website wherever they are and at any time of day.

9. Make yourself accessible
Websites extend business hours 24-7. Any updated information, offers or product promotion is seen immediately. Your customers are going onto Google or shopping on EBay or Amazon when they get home from work. People are online all the way till bedtime. They may well want to find a plumber, builder, electrician, fitness instructor, or osteopath as well. Why on earth would they search through a paper directory when they are probably online anyway, and all they have to do is tap into Google ‘hypnotherapy bath’ and there it is.

10. Keep up with social media
Increasingly people want to know more about the people behind the business. They want to get feel for the ‘human side’ of the people behind the adverts or the websites. Social media sites such as Facebook and particularly Twitter, enable a business to engage on that ‘human’ level to an audience of thousands. When you buy a product in a shop you are more likely to return if the shopkeeper has treated you well and given you that ‘human’ contact. Well that’s exactly what business is now doing with social media.

Some small business owners think that having a website will cost too much money. Well compare the price of a five page website to the money you spend on Yellow Pages, magazines or printed leaflets.

Ask people when was the last time they picked up a paper directory. Ask people what they do with the leaflets that come through their door. I can guarantee you are spending much more money on directories that people no longer read and on paper advertising that goes straight in the bin.

 

Yes your 16yr old could possibly build a website. Yes you can go cheap and do it yourself with the likes of 1&1 My Website. Yes you can get a website built very cheaply indeed. But consider this. In all my time working closely with local business in Bath and Somerset, none of them have told me that these sites do what they want for their business. Why? Because there is more to building a website than a few pretty pictures and some fancy Shakespeare style writing. To me it’s like buying a car on the grounds it’s a great colour, has black leather seats and a badge suggesting it’s a GSI. Totally without knowing how it works under the bonnet or if all the relevant parts are in order and functioning properly.

Are you going to catch-up and join the online success stories in Bath and Somerset?

Bingham

Blogger for Bath Business Web Ltd

　

Advertising & Marketing for Tradespeople

Whether you’re a plumber, bricklayer, roofer, electrician, plasterer, landscaper, shoe repairer, window cleaner, gardener, clock repairer or any of the many trades that we all need from time to time – you have to advertise and market your business.

You may well be in the fortunate position of getting most or even all your customers through ‘word of mouth’, which is great. When it is working that is. However, you have no control over whether or not it is working. But you can manage it. You can encourage it.

How do you therefore influence word of mouth, create more work or keep up the momentum of the numbers of customers contacting your business?

There are a number of ways you can do this. All have their benefits and of course all have a cost implication in time or money. What we know as ‘paper’ advertising, such as directories or business pages are getting thinner by the year.

Once upon a time there were people who would test their strength by ripping in half a Yellow Pages with their bare hands. Well that has just got easier. Have you seen the thickness of Yellow Pages or Thompson lately? Talk about a crash diet.

Alternatively you can take out a page in a local glossy magazine. The type we read in doctor’s surgeries, dentists or hair salons. Many of these magazines are often out of date. Not only that but your business may get lumped together in the advertising pages at the back of the magazine and get lost in the crowd. People don’t generally go looking for trade’s people through such magazines. The other thing to bear in mind with local magazines, is that each month you can be forking out the cost of building the equivalent of a five page website. And a website will always be visible and can always be kept up to date.

The ever increasingly and most popular way to find a business is on the internet.

A few years back we went to our computers and looked in such places as Yell.com or some other national directory. Then, we went to Google and typed the nature of the trade we wanted and the place we live. We could then see any trades person with a website, see who they were, what they had to offer, read testimonials and gauge how qualified or experienced they were. All their details being up to date and informative.  The website could even draw us in with video displays or galleries of photos showing previous jobs done, the products they use or examples of the skills of their trade.

Now mobile phones and tablets are taking over as the number one technology to seek, explore and contact local business or trades. This has meant all business getting up to date with websites that are compatible with the variety of mobile viewing platforms. When people are searching for a business in their area on their phone or tablet they want the information swiftly at hand and be able to view it with ease. To then follow it up easily with an email or phone call.

Increasingly people want to know more about the people behind the business.

People want to know the person, get feel for the ‘human side’ of the people behind the adverts or the websites. And that is where social media comes in. Social media sites such as Facebook and particularly Twitter, enable a business to engage on that ‘human’ level to an audience of thousands, if not millions. When you buy a product in a shop you are more likely to return if the shopkeeper has treated you well and given you that ‘human’ contact. Contact which has left you feeling important and that your custom is appreciated. Those shopkeepers and any sales people who have such insight to this will know and manipulate this psychology of human need. Then both shopkeeper and customer have a ‘win win’ situation. Well that’s exactly what business is now doing with social media.

Sometimes for many trades people the idea of advertising or marketing on the internet, whether by website or social media, is a million miles away from their everyday work. When you are working on a customer’s house, installing new windows, digging up a garden, repairing a boiler, up a ladder or fixing an electrical appliance, the world of the internet can seem an alien concept to advertise your business. After all, most trades are very practical, structurally substantial or have been created by blood, sweat and sometimes a few tears. Whereas the internet is more of a virtual world, a visual experience of text, images and videos which tempt and draw us in sometimes seductively and intellectually. The two worlds could not be more different.

However, you plumbers, bricklayers, roofers, electricians, plasterers, landscapers, shoe repairers, window cleaners, gardeners, clock repairers or any of you trades people out there in the real world.  You just go look in your jacket pocket, go look in the glove compartment of your van and pick up your mobile. Because that’s where that virtual world of advertising and marketing is. That is where all that social media chatter is taking place. Right in the palm of your hand.

Now, if you tell me you’re not advertising on the internet or you’re not going to consider doing so, then bare this in mind. Those people with tablets or mobile phones, of which you are inevitably one And let’s face it, who do you know hasn’t got one or the other. Well, they don’t go searching through paper directories or magazines at home anymore. They just reach into their pocket and get in touch with the world you deny. A world that reaches more people than any advertising medium has ever done in the history of everything.

Bingham

Blogger for Bath Business Web Ltd

The Benefit of Online Directories

Print, radio, television and traditional advertising mediums are beginning to fall off the map while the internet is taking over. Advertising online, on mobiles, tablets and PCs is fast becoming the only advertising needed for small and large businesses alike.

These days, everyone and everything has an internet presence, from Facebook and Twitter to websites and the increasing media of online directories.

The internet and its ease of use, has made it quicker than ever for people to find a local business and its contact details, while  also researching their work and reading reviews.

Online Directories are now the place where all of this important information can be found. Sites like Bath Business Web, Freeindex and Scoot help businesses connect with potential customers 24 hours a day, 7 days a week and joining an online directory has been proven to be one of the most effective tools to help a small business’ website get noticed on the web.

Online Directories perform especially well with “longtail search terms” which are more detailed or descriptive phrases that people use to search for something or someone online.
For example: “Walcot Street Italian Restaurant”
Because the listings in the directory are usually comprised of these terms, or very similar, and comprise of categories, sub categories and keyword descriptions they perform very well in online searches.

Having your business website linked on the listing is also very beneficial, forming a “backlink” from a well-known and trustworthy source, further driving your website’s results up in Google. It also brings more traffic to your site and gives a better chance of you being contacted by a potential customer regarding your services.

Many of our directories category pages have front page results on Google, meaning that certain search terms, such as “autolocksmith bath”, will bring up the Bath Business Web Online Directory. In one morning, we received four phone calls regarding services registered on our directories, had we any registered businesses on these categories – they would have received those calls instead!

Online business directories are getting better and better, giving local, immediate results to potential customers. With the internet unlikely to be going anywhere, it is vital that small businesses invest time and money into an online presence, including social media, websites, online directories and other forms of online advertising.

What success have you achieved from online advertising such as directories? Do you ask your clients where they found you? How do you track your online responses? 

Bath Business Web Ltd – Professional Web Design & Bath’s Premier Local Online Directory.

Social Media - Common Mistakes That Can Cost You Business

Social Media is proving to be incredibly important to businesses, large or small. Every time you send a tweet, update a status or publish a blog, you are creating something that is made for the world to see. Engaging with current and future clients, sharing knowledge and becoming an online presence can be conversational, fun and highly profitable. 

However, making silly mistakes such as spelling and grammar, or publishing inappropriate content or content not relevant to your business can be worse than having no social media presence at all. Remember, what goes on the web, stays on the web. 

TOP TIPS

Spelling & Grammar

Inappropriate  & Relevant Content

As a business, you need to beware of being associated with certain opinions that may cause your business or reputation harm by putting off potential customers. People use your Facebook or Twitter to get to know the person behind the business, be sure they like what they see. If you don’t want them to see your private information, set up a completely separate profile. 

• Avoid overly political views, pictures, rants  – debate a news story if it is relevant to your business, the local area or trade but avoid being too one sided.
• Don’t swear, post offensive pictures or comment on other peoples posts in an offensive manner.
• Keep photos relevant to your business, staff, locations etc. ( Ask your staff first before posting any pictures of them)
• Avoid directly "bad-mouthing" other companies. If it is a complaint regarding services, contact them directly. If it is a company in direct competition with yours, they will come off better in the long run.

If you aren't sure if a post or tweet is appropriate for your business, then it probably isn't. 

Bath Business Web Ltd - Professional Webdesign, Professional Results.

Website Content: Testimonials

Anyone can say their business offers a great service or product. But potential clients want proof. They want to see endorsements from happy clients that have received a quality service. And the more quality endorsements you have, the better.
Testimonials from your best clients are a great addition to a website, along with photos of the work completed.

1) Who?
Note I said “best clients" above. Pick clients that are most like the people you want to work with in the future.
If possible, use people with "influence", such as other business owners, or individuals that have a recognisable name.
Choose clients whose testimonials will highlight the key aspects of your business and your key selling points - as always, know your target market and what they are looking for.

2) What?
What was it like before they used your services? - define the problem.
What was your business like to work with? - talk about specific work you did with them, how they feel about the work, how it was carried out, how you were different from other businesses.
What specific results were achieved? - The more specific, the better and proof of the value of your service.

3) How?
Based on your business size, you should have a list of between 10 and 50 previous or existing clients that you feel that you can contact. You can contact them via e-mail, phone or in-person - depending on your relationship with them. They can choose whether to have their full names, business names etc used. If they are not interested, thank them and say goodbye.
If you decide to meet in person then a video testimonial can be an interesting way of presenting it. But you must ask the client if they are comfortable with it, use the right equipment and be sure that it can be shared in the correct way.
The testimonial needs to be easy to read, short but sweet sentences. Summarise your clients words using direct quotes and capturing the essence of what was said. Share the finished testimonial with the client, ask if it reflects their experience and that they approve.

4) Where?
Put your testimonials where people will see them! Your website, printed promotional materials and signage are the best places. Review your testimonials and keep them appropriate and up to date.

Add pictures, format the text and spell check!

Lastly, thank your clients. A handwritten note stating where the testimonials are published and maybe a small gift is a good way to show your appreciation and hopefully ensure that they come back to you for more business.

Bath Business Web Ltd - Professional Web Design with Front Page Results - Take a look at OUR testimonials here http://www.bathbusinessweb.co.uk/Static/Testimonials

Website Success

Over the last 7 years, Bath Business Web has strived to achieve hundreds of successful websites with successful front page results. The search engines and algorithms of Google have become a mine field, particularly in the last 12 months with the arrival of Google Panda and Google Penguin changing the way that websites are being displayed within search results.

There are many people with different levels of knowledge regarding the Internet and websites and with the internet unlikely to disappear anytime soon, it is important to take the building of a website seriously and remember that first impressions count.

Over the years we have spoken to hundreds of large and small business owners who seem baffled as to why their website does not appear in the first two pages in Google. Unfortunately, there seems to be a high level of businesses who have not achieved the success on the Internet they thought they would.

All we can do at Bath Business Web is advise and take experiences from the hundreds of people we have come into contact with.
A website for your business is there to help and increase your profits by supplying you with new clients or even existing where they check out your portfolio. Once again, this will determine whether they feel. Here are some tips on Website Success:

1) Seek professional advice; companies that can display and demonstrate success with previous clients and have no problem in proving front page search results. Ask to be shown a Google Analytic report of website traffic and statistics.  Look at “bounce rates” of their previous websites and determine whether this is a high percentage, meaning that users are looking at the website and disappearing.
2) Be wary of using cheap build your own website templates, as websites aren’t just built for “pretty pictures”.  The cheap templates that you can use e.g. “build your own website” usually come with catches or clauses and don’t provide the standards you would want for your business.
3) Very seldom have clients been able to demonstrate success at having their website built on the cheap (where the phrase is often followed by “my brother, auntie, uncle, sister, mate down the pub did it for me”). Remember if you have a toothache, you don’t get your brother, auntie, uncle, sister, mate down the pub to put a filling in for you. This should also apply when you decide to have a website built for your business.
4) Please ignore the myth of throwing in key words and thinking that Google will recognise them and place your website on the front page. These theories were forgotten 10 years ago. There is a series of intelligent coding behind the scenes of a website which Google will identify when assessing the quality, content, navigation and the value of a website. Google now pays particular attention to spam.
5) Be aware of social media and how important a part it plays when bringing traffic to your site and often in search engine optimisation.
Use the experts at Bath Business Web, who are on the front page results for “seo bath” and “search engine optimisation bath” “website design bath” and “web design bath” from millions of results. This brings success for themselves and their clients.

Pay For Professionals. It works.

Website Content: Photos

Photos are a vital part to any website; drawing a potential customers eye and keeping them looking at your site, showing your work in an attractive way, and showing what you do as a business.

They can be photos of staff working hard, before and after shots, products available and any number of other subjects.

With nearly everyone owning a mobile phone with a camera, taking up to date photos either for a website or social media can be a quick and extremely easy way to advertise your work. However, many people think that photos taken on a mobile phone can look grainy and unprofessional, and while this can be true, there are tricks that can be used to make mobile phone photos look better than you would expect….

How to take better photos with your phone

1) Get Close

A lot of mobile phone cameras, particularly the iPhone, really prove their worth when you bring them close to your object. When you get close up, you can normally have more control of lighting and stability. If there is a window in the background, to avoid darkening the rest of the image, cut the window out, your phone should adjust the lighting composition.

2) Crop, Don’t Zoom

Most smartphone cameras offer a digital zoom option, but you are nearly always better off avoiding it completely. Your image will noticeably degrade the moment you try to “zoom”, mainly because the camera is guessing what the image looks like and it’s not very good at it!

However, if you crop the picture, you’re simply sampling the information that has been recorded, meaning that there is a higher resolution and quality to the picture.

3) There’s an App for that…

It’s surprising how a photo can be changed just by playing with contrast, brightness or by using a “filter” and there are hundreds on Apps on the market to do this. However, when using a filter, less is more. Don’t be tempted to go overboard or go for the very popular “ retro” look, it isn't suitable for a website, although to some extent it can be used with social media, depending on the photo.

Whatever App you pick, it’s worth spending a little time getting used it and learning the functions… It can make all the difference.

 

4) To Flash or not to Flash

Generally, flashes on phones can’t handle the job. They are LED lights that are too close to the camera, too bright and the duration of the flash is too long. This causes many issues with a photo, usually making it blurry, giving people “red-eyes” and it can wash the colour “temperature” of the photo out, making it look grainy and yellow. But, what do you do if it’s dark? Unfortunately, even with the newer smartphones, there is only so far you can push the technology in low-light. Try looking for other light sources, or taking it at a certain time of day when the sun is in a good place to light a room. This is generally first thing in the morning or mid-afternoon.

5) Watch Out for Lens Flare

A “lens flare” is when light from a bright light source, be it the sun or a lamp, flashes across the picture. It causes loss in detail, contrast and colour accuracy. To prevent this, try moving to having the light source behind you, this then lights the shot but stops a flare across the picture. You can also cup your hand around the lens on your phone to create a DIY lens hood, cutting the amount of flare down if the source is at the side of the frame.

6) Frame Your Picture

When taking your picture, think about positioning and balancing the shot. Make sure the camera is straight and level with the subject. Most phones and digital cameras have a “grid” option and this can be very helpful to ensure that you’re balancing everything needed into the shot and “framing” it at the same time. Focusing on points of interest and they’re placement in the photo is key. Take several pictures of the same subject but at different angles – it’s easier to find the best photo with lots of choice.

7) Steady Does It

The most common cause of a blurry picture is a photographer with shaky hands. Try stabilising your arms against something, leaning against a wall or placing the phone or camera on a solid surface.

8) Remove Clutter

Particularly when it comes to website photos, clutter is a crime! If you’re taking a shot of the bathroom you just fitted – move the tools and mess out of the way! If you’re taking a picture of a beautiful kitchen – get rid of dirty cups and plates in the sink! It makes a huge difference and means that a website designer can use the whole picture rather than having to crop the mess out of it.

(Photos taken by myself and our clients)

Web Design in Bath, email us and mention the blog!

Social media and the tradesperson

Builder, carpenter, electrician, plumber, gardener... whatever your trade, you are probably aware that the Internet has taken over the world of advertising and marketing in the last few years. Business cards, newspaper adverts and TV commercials all display their website address or email. The phrase "Like us on Facebook" or "Follow us on Twitter" has become common on the high street and in restaurants. 

But where do YOU fit in? How do you, as a tradesperson, make use of the Internet to attract new clients? How can you get social media to work for you?


Have faith in the medium
For many of us, the Internet is something we understand and use every day. We search for restaurant offers or movie times, we browse Facebook for pictures of kittens and we tweet about our day. But when it comes to promoting our business, we don't trust it. How many times have you heard these phrases:
- I had a Facebook page but it didn't work, I didn't get any Likes
- I used Twitter occasionally but I didn't have many followers so I stopped bothering
- I got a website but no one visited it and I didn't get any new work

These are things that Bath Business Web hear a lot from tradespeople. The key to all of them is the same. The website, Facebook pages and Twitter profiles are all tools to help you advertise and promote your business. They have to be used to be successful, and used in the right way.

Social media is SOCIAL
The biggest mistake people make with social media is misunderstanding its function. Social media is designed to let people socialise. Businesses can make use of this by interacting with other users, getting their brand known and trusted. They can showcase their work, their offers or promotions and put a personal face and voice to the brand name. Replying to contacts from people, sharing their interests as well as your own and building a relationship that lies between professional and personal are the keys to building a strong social media profile.

Sadly, many businesses ignore this function and instead expect a mere presence on Facebook or Twitter to earn them Likes and Followers. They fail to realise that you must earn your profile strength in this world, by producing great content and interacting with not only your existing fans but all of your potential ones as well. 

Paid advertising on platforms like Facebook and Twitter can produce excellent results, getting your company name specifically targeted at people in your area who want your services. This is why social media is powerful for business - all the information Facebook or Google + collects about you as you browse is used to point adverts at you that you'll love. But ultimately if your adverts direct potential clients to an empty Facebook page with no Likes, it's wasted money.

The bottom line
Think of social media as a 24hr business lunch, a way to talk to your clients no matter where you are. When you visit a client you would probably give them a pitch, discuss their expectations from the work and their needs. You'll make sure you are dressed appropriately, maybe in work clothes, maybe in uniform. You'll be honest and open with them, talk about the challenges of the job and probably tell them about yourself, your company and how you've dealt with jobs before.

Social media lets you have those conversations with many potential clients at once and without intruding on the rest of the day. Be accessible, be honest and be professional and you will find that social media is a tool your business will benefit from. 

See also:
Social media mistakes you don't want to make 
5 Small business secrets

Web design, when you need it - email us and mention "the blog"

The perfect online portfolio (and why you need one)

Whether you're a tradesman, a designer, an artist or a musician, your website is the most important tool you have to get recognition, awareness and, ultimately, new work. 

Stand out from the crowd

Don't believe me? Google your inspirational artist, your nearest business rival or your favourite restaurant. They'll certainly have a website, chances are it's been designed by professionals and carries their branding and products alongside their contact details. A designer may have a beautifully constructed gallery, a builder may opt for carefully worded project pages and images of their work. 

Be proud of your work
 
This online presence is a vital tool. Everyone is expected to have a website.  
A basic single page with a name and phone number on will do as a web presence, but the more professional your site, the more professional you seem. 

A high quality website with great content and an intelligent design speaks louder than words about the reputation of your brand.

So invest in your online presence - its the most important marketing tool you have!

For professional websites and top quality web support, contact us today and mention our blog!

See also:
Social media mistakes you don't want to make
Businesses, say hello to responsive web design

Social media mistakes you don't want to make

Social media is everywhere. Any web page you visit will almost certainly encourage you to tweet, like or pin its content. Companies are creating brand new forms of advertising to cater for the social media networks. Engagement with social media is at an all time high and even countries that have banned certain sites like Facebook are showing massive growth.

source Wikimedia Commons

Businesses are rapidly finding out that social media can mean increased brand awareness, growth of their client base and relatively low cost yet effective marketing. Clever companies have used social media to launch viral videos, competitions and stunts, driving up their popularity. 

 

source Wikimedia Commons

 
There are however, some risks when you introduce social media to your business strategy. A single misstep or innocent blunder can render your brand a laughing stock. So before you dip a toe into social media as a business, read the tips below...

3) Check, check and check again
One of the most attractive parts of social media is the ease of use. Type a short, pithy comment about your business, possibly with a picture attached, click one button and voila! The latest piece of marketing gold has been launched into the twittersphere. The disadvantage of this, however, is that a few moments of not concentrating, a moment of bad judgement and you have launched something that will cripple your reputation and never, ever be lost, because once information is on the world wide web, it is never lost.

Enter American firm KitchenAid, who allowed an astonishingly bad taste joke about the president's deceased relative to find its way onto their twitter feed. A quick fire round of retweets later and the company was in hot water, with many public apologies and hurried denunciations made over the following days. The damage was done however, and despite the company deleting the tweet almost immediately, echos of it will be floating online as a cautionary tale long into the future.

 

source Wikimedia Commons

2) You hold your company's reputation in your hands
If you've been in marketing for more than five minutes, you'll know that reputation is everything for a brand. Without a rock solid reputation for honesty, good choices and quality, growing a business is nearly impossible. Throughout your marketing you will have been developing your company's image. Badly thought through social media campaigns can turn all that to ash in a surprisingly short amount of time.

So it was for The Redner Group, who oversaw the launch of much loved shooter Duke Nukem's long awaited new release, 'Duke Nukem Forever'. The PR section posted a public statement on twitter that appeared to threaten to withhold new review copies of titles from outlets who gave the game a poor review. The backlash from fans, reviewers and the larger industry was deafening, leaving the company's reputation for fairness in tatters. 

1) You may loose more than you think
Social media mistakes can have wide reaching consequences. A slip up (or gross stupidity) may cost you money, time and possibly your job. Worst cases may even result in legal consequences. Again, this often comes as a result of impulsive posting behaviour, but in some cases what may appear a silly, harmless prank can lead to disaster when they hit the public forum.

Two employees at a New York branch of Domino's Pizza learned this the very hard way when they posted a video they filmed showing various misbehaviours at work on YouTube and the social media networks, quickly coming to the attention of their bosses. The evidence of their antics was slammed as 'disgusting', caused a major dent in Domino's reputation for hygiene and standards and swiftly led to the sacking of both the stars of the show. If that wasn't enough, both of them were brought up on legal charges for various health code violations. 

source Wikimedia Commons

So when you embrace social media for your business, embrace also the lessons to be learned from these and the countless other similar stories on the internet. Remember, with great social media power comes great responsibility...

See also:
5 Small business secrets...
The battle of the browsers...

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