The Benefit of Online Directories

Print, radio, television and traditional advertising mediums are beginning to fall off the map while the internet is taking over. Advertising online, on mobiles, tablets and PCs is fast becoming the only advertising needed for small and large businesses alike.

These days, everyone and everything has an internet presence, from Facebook and Twitter to websites and the increasing media of online directories.

The internet and its ease of use, has made it quicker than ever for people to find a local business and its contact details, while  also researching their work and reading reviews.

Online Directories are now the place where all of this important information can be found. Sites like Bath Business Web, Freeindex and Scoot help businesses connect with potential customers 24 hours a day, 7 days a week and joining an online directory has been proven to be one of the most effective tools to help a small business’ website get noticed on the web.

Online Directories perform especially well with “longtail search terms” which are more detailed or descriptive phrases that people use to search for something or someone online.
For example: “Walcot Street Italian Restaurant”
Because the listings in the directory are usually comprised of these terms, or very similar, and comprise of categories, sub categories and keyword descriptions they perform very well in online searches.

Having your business website linked on the listing is also very beneficial, forming a “backlink” from a well-known and trustworthy source, further driving your website’s results up in Google. It also brings more traffic to your site and gives a better chance of you being contacted by a potential customer regarding your services.

Many of our directories category pages have front page results on Google, meaning that certain search terms, such as “autolocksmith bath”, will bring up the Bath Business Web Online Directory. In one morning, we received four phone calls regarding services registered on our directories, had we any registered businesses on these categories – they would have received those calls instead!

Online business directories are getting better and better, giving local, immediate results to potential customers. With the internet unlikely to be going anywhere, it is vital that small businesses invest time and money into an online presence, including social media, websites, online directories and other forms of online advertising.

What success have you achieved from online advertising such as directories? Do you ask your clients where they found you? How do you track your online responses? 

Bath Business Web Ltd – Professional Web Design & Bath’s Premier Local Online Directory.

Social Media - Common Mistakes That Can Cost You Business

Social Media is proving to be incredibly important to businesses, large or small. Every time you send a tweet, update a status or publish a blog, you are creating something that is made for the world to see. Engaging with current and future clients, sharing knowledge and becoming an online presence can be conversational, fun and highly profitable. 

However, making silly mistakes such as spelling and grammar, or publishing inappropriate content or content not relevant to your business can be worse than having no social media presence at all. Remember, what goes on the web, stays on the web. 

TOP TIPS

Spelling & Grammar

Inappropriate  & Relevant Content

As a business, you need to beware of being associated with certain opinions that may cause your business or reputation harm by putting off potential customers. People use your Facebook or Twitter to get to know the person behind the business, be sure they like what they see. If you don’t want them to see your private information, set up a completely separate profile. 

• Avoid overly political views, pictures, rants  – debate a news story if it is relevant to your business, the local area or trade but avoid being too one sided.
• Don’t swear, post offensive pictures or comment on other peoples posts in an offensive manner.
• Keep photos relevant to your business, staff, locations etc. ( Ask your staff first before posting any pictures of them)
• Avoid directly "bad-mouthing" other companies. If it is a complaint regarding services, contact them directly. If it is a company in direct competition with yours, they will come off better in the long run.

If you aren't sure if a post or tweet is appropriate for your business, then it probably isn't. 

Bath Business Web Ltd - Professional Webdesign, Professional Results.

Website Content: Colour

Colour Matters for your Business

Colour plays a very important role  in the world we live in today. Colour can change actions and affect thinking. It can sooth or irritate your eyes, suppress your appetite or raise your blood pressure.
Colour is irreplaceable - therefore, colours used for a product, website, business card or logo can cause powerful reactions. To a potential customer, your marketing materials are the first impression of your business or product. Giant corporate businesses will spend huge amounts of money on colour market research and have discovered that people make a subconscious decision about a product or environment within minutes of viewing, largely based on colour alone.

Colour References

When deciding on colours for your brand or website, keep in mind the different reactions that people have to colours:

RED - danger, passion, energy, warmth, stop
PINK - love, femininity
ORANGE - stability, reassurance, warmth
GREEN - nature, energy, calming, go
BLUE - soothing, loyalty, protection
YELLOW - sunshine, energy, happiness
PURPLE - creativity, fertility, joy
BROWN - security, stability
WHITE - youth, cleanliness, pure
BLACK - drama, eccentricity, elegance

Colour & Websites

We've all had to deal with websites with unpleasant colour combinations. Although the colours used may be the owners favorite colours or colours from the business logo, they are either very hard on the eyes or make the text difficult to read.
Using too many colours, or the wrong combination of colours could turn off your potential buyers completely. On average, you should choose three colours (or shades of those colours) at the most. Match them with the rest of your brand, as using colours from your existing brand makes your website more recognisable and gives consistency.

Pick colours for your target market. Who is your target market? What do you want to say? How do you want to say it?
As the owner of your business, you should know your target market - demographics such as gender, age and location play an enormous part in business and marketing.
Ask friends, family and colleagues what colours they feel are suitable for your type of business, experiment and try to see patterns in your results.
If your target market is 40-50 year old females from Bath, ask them what colours they find attractive. It really is that important.

You want people to view your website. Remember, it's easy for your visitors to press the back button.

Professional Websites with Professional Results - Bath Web Design

Website Content: Testimonials

Anyone can say their business offers a great service or product. But potential clients want proof. They want to see endorsements from happy clients that have received a quality service. And the more quality endorsements you have, the better.
Testimonials from your best clients are a great addition to a website, along with photos of the work completed.

1) Who?
Note I said “best clients" above. Pick clients that are most like the people you want to work with in the future.
If possible, use people with "influence", such as other business owners, or individuals that have a recognisable name.
Choose clients whose testimonials will highlight the key aspects of your business and your key selling points - as always, know your target market and what they are looking for.

2) What?
What was it like before they used your services? - define the problem.
What was your business like to work with? - talk about specific work you did with them, how they feel about the work, how it was carried out, how you were different from other businesses.
What specific results were achieved? - The more specific, the better and proof of the value of your service.

3) How?
Based on your business size, you should have a list of between 10 and 50 previous or existing clients that you feel that you can contact. You can contact them via e-mail, phone or in-person - depending on your relationship with them. They can choose whether to have their full names, business names etc used. If they are not interested, thank them and say goodbye.
If you decide to meet in person then a video testimonial can be an interesting way of presenting it. But you must ask the client if they are comfortable with it, use the right equipment and be sure that it can be shared in the correct way.
The testimonial needs to be easy to read, short but sweet sentences. Summarise your clients words using direct quotes and capturing the essence of what was said. Share the finished testimonial with the client, ask if it reflects their experience and that they approve.

4) Where?
Put your testimonials where people will see them! Your website, printed promotional materials and signage are the best places. Review your testimonials and keep them appropriate and up to date.

Add pictures, format the text and spell check!

Lastly, thank your clients. A handwritten note stating where the testimonials are published and maybe a small gift is a good way to show your appreciation and hopefully ensure that they come back to you for more business.

Bath Business Web Ltd - Professional Web Design with Front Page Results - Take a look at OUR testimonials here http://www.bathbusinessweb.co.uk/Static/Testimonials

Website Success

Over the last 7 years, Bath Business Web has strived to achieve hundreds of successful websites with successful front page results. The search engines and algorithms of Google have become a mine field, particularly in the last 12 months with the arrival of Google Panda and Google Penguin changing the way that websites are being displayed within search results.

There are many people with different levels of knowledge regarding the Internet and websites and with the internet unlikely to disappear anytime soon, it is important to take the building of a website seriously and remember that first impressions count.

Over the years we have spoken to hundreds of large and small business owners who seem baffled as to why their website does not appear in the first two pages in Google. Unfortunately, there seems to be a high level of businesses who have not achieved the success on the Internet they thought they would.

All we can do at Bath Business Web is advise and take experiences from the hundreds of people we have come into contact with.
A website for your business is there to help and increase your profits by supplying you with new clients or even existing where they check out your portfolio. Once again, this will determine whether they feel. Here are some tips on Website Success:

1) Seek professional advice; companies that can display and demonstrate success with previous clients and have no problem in proving front page search results. Ask to be shown a Google Analytic report of website traffic and statistics.  Look at “bounce rates” of their previous websites and determine whether this is a high percentage, meaning that users are looking at the website and disappearing.
2) Be wary of using cheap build your own website templates, as websites aren’t just built for “pretty pictures”.  The cheap templates that you can use e.g. “build your own website” usually come with catches or clauses and don’t provide the standards you would want for your business.
3) Very seldom have clients been able to demonstrate success at having their website built on the cheap (where the phrase is often followed by “my brother, auntie, uncle, sister, mate down the pub did it for me”). Remember if you have a toothache, you don’t get your brother, auntie, uncle, sister, mate down the pub to put a filling in for you. This should also apply when you decide to have a website built for your business.
4) Please ignore the myth of throwing in key words and thinking that Google will recognise them and place your website on the front page. These theories were forgotten 10 years ago. There is a series of intelligent coding behind the scenes of a website which Google will identify when assessing the quality, content, navigation and the value of a website. Google now pays particular attention to spam.
5) Be aware of social media and how important a part it plays when bringing traffic to your site and often in search engine optimisation.
Use the experts at Bath Business Web, who are on the front page results for “seo bath” and “search engine optimisation bath” “website design bath” and “web design bath” from millions of results. This brings success for themselves and their clients.

Pay For Professionals. It works.

Website Content: Photos

Photos are a vital part to any website; drawing a potential customers eye and keeping them looking at your site, showing your work in an attractive way, and showing what you do as a business.

They can be photos of staff working hard, before and after shots, products available and any number of other subjects.

With nearly everyone owning a mobile phone with a camera, taking up to date photos either for a website or social media can be a quick and extremely easy way to advertise your work. However, many people think that photos taken on a mobile phone can look grainy and unprofessional, and while this can be true, there are tricks that can be used to make mobile phone photos look better than you would expect….

How to take better photos with your phone

1) Get Close

A lot of mobile phone cameras, particularly the iPhone, really prove their worth when you bring them close to your object. When you get close up, you can normally have more control of lighting and stability. If there is a window in the background, to avoid darkening the rest of the image, cut the window out, your phone should adjust the lighting composition.

2) Crop, Don’t Zoom

Most smartphone cameras offer a digital zoom option, but you are nearly always better off avoiding it completely. Your image will noticeably degrade the moment you try to “zoom”, mainly because the camera is guessing what the image looks like and it’s not very good at it!

However, if you crop the picture, you’re simply sampling the information that has been recorded, meaning that there is a higher resolution and quality to the picture.

3) There’s an App for that…

It’s surprising how a photo can be changed just by playing with contrast, brightness or by using a “filter” and there are hundreds on Apps on the market to do this. However, when using a filter, less is more. Don’t be tempted to go overboard or go for the very popular “ retro” look, it isn't suitable for a website, although to some extent it can be used with social media, depending on the photo.

Whatever App you pick, it’s worth spending a little time getting used it and learning the functions… It can make all the difference.

 

4) To Flash or not to Flash

Generally, flashes on phones can’t handle the job. They are LED lights that are too close to the camera, too bright and the duration of the flash is too long. This causes many issues with a photo, usually making it blurry, giving people “red-eyes” and it can wash the colour “temperature” of the photo out, making it look grainy and yellow. But, what do you do if it’s dark? Unfortunately, even with the newer smartphones, there is only so far you can push the technology in low-light. Try looking for other light sources, or taking it at a certain time of day when the sun is in a good place to light a room. This is generally first thing in the morning or mid-afternoon.

5) Watch Out for Lens Flare

A “lens flare” is when light from a bright light source, be it the sun or a lamp, flashes across the picture. It causes loss in detail, contrast and colour accuracy. To prevent this, try moving to having the light source behind you, this then lights the shot but stops a flare across the picture. You can also cup your hand around the lens on your phone to create a DIY lens hood, cutting the amount of flare down if the source is at the side of the frame.

6) Frame Your Picture

When taking your picture, think about positioning and balancing the shot. Make sure the camera is straight and level with the subject. Most phones and digital cameras have a “grid” option and this can be very helpful to ensure that you’re balancing everything needed into the shot and “framing” it at the same time. Focusing on points of interest and they’re placement in the photo is key. Take several pictures of the same subject but at different angles – it’s easier to find the best photo with lots of choice.

7) Steady Does It

The most common cause of a blurry picture is a photographer with shaky hands. Try stabilising your arms against something, leaning against a wall or placing the phone or camera on a solid surface.

8) Remove Clutter

Particularly when it comes to website photos, clutter is a crime! If you’re taking a shot of the bathroom you just fitted – move the tools and mess out of the way! If you’re taking a picture of a beautiful kitchen – get rid of dirty cups and plates in the sink! It makes a huge difference and means that a website designer can use the whole picture rather than having to crop the mess out of it.

(Photos taken by myself and our clients)

Web Design in Bath, email us and mention the blog!

SEO basics - keyword stuffing is so over

Think back to the late 1990's. Do you remember those old hmtl web pages, carrying huge chunks of text stuffed with keywords? The content would have looked something like this:

"PLUMBING IN BATH Get yourself a PLUMBER in BATH for all your PLUMBING needs call 0800-local-plumber today!!!!"

This would be endlessly repeated until the bottom of the page, possibly interspersed with some grainy, poor resolution pictures.

Do you know why web pages don't look like this now?

One of the key reasons is because over the years new inventions have come along, such as CSS which was officially launched by w3w in 1996 and more recently, HTML5 which is due for release in 2014. As with any new invention, the powers that be reward people for using the new shiny toys. Microsoft and Apple led the charge and as the world wide web became more prominent, search engines like Yahoo! and Alta Vista took center stage.

They never left.

From an SEO perspective, Google is one of the major players of search, with the Yahoo!/Bing empire close behind. Search engines care about only one thing - bringing the most relevant websites to their customers attention when search terms are mashed in. The better they are at giving their customers helpful, sensible answers to their searches, the more likely that customer will use them again. This opens doors to advertising revenue and all manner of income streams.

For web designers, this was the beginning of an arms race that is ongoing today. Search engines come up with algorithms to asses websites, allowing them to identify and promote the comedy pictures and anecdotes that you are really looking for when you search 'Poodle haircut funny' instead of delivering up comedians that mention both haircuts and Poodles, for example. 

This is what we want...

Keywords are one of the signals they use to do this. By looking at the content of the page they can see the words Poodle, haircut and funny in the keywords. But they are not just interested in making sure its a page about that subject matter. They want to know that the website is of high quality, that the content is entertaining and that their searchers are going to appreciate this as a search result.

In short, the algorthim will assess the page by the same criteria as a human would - does it look good, is it informative, is it written in real english?

By slamming the content full of keywords in a sludge of badly written, repetitive and unhelpful content, you can guarantee that the search engine will take the same approach as a human would - bounce right off that page and onto another one. 

This practice of 'keyword stuffing' is so frowned upon by search engines that it has resulted in the runiation of websites all over, and has been abandoned by professional SEO's. 

See also
The battle of the browsers
Say hello to responsive web design

Social media mistakes you don't want to make

Social media is everywhere. Any web page you visit will almost certainly encourage you to tweet, like or pin its content. Companies are creating brand new forms of advertising to cater for the social media networks. Engagement with social media is at an all time high and even countries that have banned certain sites like Facebook are showing massive growth.

source Wikimedia Commons

Businesses are rapidly finding out that social media can mean increased brand awareness, growth of their client base and relatively low cost yet effective marketing. Clever companies have used social media to launch viral videos, competitions and stunts, driving up their popularity. 

 

source Wikimedia Commons

 
There are however, some risks when you introduce social media to your business strategy. A single misstep or innocent blunder can render your brand a laughing stock. So before you dip a toe into social media as a business, read the tips below...

3) Check, check and check again
One of the most attractive parts of social media is the ease of use. Type a short, pithy comment about your business, possibly with a picture attached, click one button and voila! The latest piece of marketing gold has been launched into the twittersphere. The disadvantage of this, however, is that a few moments of not concentrating, a moment of bad judgement and you have launched something that will cripple your reputation and never, ever be lost, because once information is on the world wide web, it is never lost.

Enter American firm KitchenAid, who allowed an astonishingly bad taste joke about the president's deceased relative to find its way onto their twitter feed. A quick fire round of retweets later and the company was in hot water, with many public apologies and hurried denunciations made over the following days. The damage was done however, and despite the company deleting the tweet almost immediately, echos of it will be floating online as a cautionary tale long into the future.

 

source Wikimedia Commons

2) You hold your company's reputation in your hands
If you've been in marketing for more than five minutes, you'll know that reputation is everything for a brand. Without a rock solid reputation for honesty, good choices and quality, growing a business is nearly impossible. Throughout your marketing you will have been developing your company's image. Badly thought through social media campaigns can turn all that to ash in a surprisingly short amount of time.

So it was for The Redner Group, who oversaw the launch of much loved shooter Duke Nukem's long awaited new release, 'Duke Nukem Forever'. The PR section posted a public statement on twitter that appeared to threaten to withhold new review copies of titles from outlets who gave the game a poor review. The backlash from fans, reviewers and the larger industry was deafening, leaving the company's reputation for fairness in tatters. 

1) You may loose more than you think
Social media mistakes can have wide reaching consequences. A slip up (or gross stupidity) may cost you money, time and possibly your job. Worst cases may even result in legal consequences. Again, this often comes as a result of impulsive posting behaviour, but in some cases what may appear a silly, harmless prank can lead to disaster when they hit the public forum.

Two employees at a New York branch of Domino's Pizza learned this the very hard way when they posted a video they filmed showing various misbehaviours at work on YouTube and the social media networks, quickly coming to the attention of their bosses. The evidence of their antics was slammed as 'disgusting', caused a major dent in Domino's reputation for hygiene and standards and swiftly led to the sacking of both the stars of the show. If that wasn't enough, both of them were brought up on legal charges for various health code violations. 

source Wikimedia Commons

So when you embrace social media for your business, embrace also the lessons to be learned from these and the countless other similar stories on the internet. Remember, with great social media power comes great responsibility...

See also:
5 Small business secrets...
The battle of the browsers...

website design and online directory listings

Google doodles McCay

‘Little Nemo’ by American cartoonist Winsor McCay was commemorated this week by Google in a very special version of one of their infamous headline images, or ‘doodles’ as they are known. It is the first time an interactive comic strip has been used as a doodle.

McCay’s work included comic strips and animations, with the artist credited as an inspiration to many industry giants including Walt Disney. The popular character of Little Nemo first appeared in the New York Herald and New York American newspapers in 1905. Originally called ‘Little Nemo in Slumberland’, the iconic images and adventures celebrated their 107^th birthday this week.

With Google’s largest ever ‘doodle’ being revealed this week, I take a look at my favourite doodles in the last 12 months and what they mean to me.

5) The 46th Anniversary of the first broadcast of Star Trek

This interactive logo is a feast for Trekkies like me, with classic sounds from the TV series and affectionate digs at some of the more nerdy in jokes, such as the poor redshirt's inevitable state. Raised to love early Star Trek by my Dad, despite it being on the third or fourth set of re-runs when I was born, I adore the hidden sections of this doodle and love the act of celebration from unrepentant fellow Trekkies at Google.

4) The Opening Ceremony 2012

 Whether you loved it or hated it, no one could ignore the Olympics in 2012. Dominating political speculation about the economy, TV coverage and newspaper column inches and getting a firm grip on retail products and marketing, the Olympics was everywhere. Google produced a massive 17 Olympic themed doodles, a truly Herculean effort (get it?)

3) Amelia Earhart's 115th Birthday

Amelia Earhart is a true symbol of courage and determination, as well as being a hugely strong female figure and an icon of millions. The first female pilot to cross the Atlantic Ocean and proud holder of the U.S. Distinguished Flying Cross, her disappearance over the Pacific Ocean in 1937 is still remembered as a great loss to America and to the world. As a woman, I find her commitment to women's rights and her strength in the face of Victorian society's perception of women a true inspiration.

2) The Queen's Jubilee

Great Britain loves a party and it loves it's royalty. In 2012 we got to throw a massive party for our respected and adored monarch, Queen Elizabeth II. Music, dancing, art and history blended together with street parties and memorabilia. Some called it stunning, others felt it was tacky, but everyone agreed, it was an incredible moment for Britain and her Queen. For me, it was a reminder that despite all the changes in the world and the speed of development, we could still embrace a symbol of tradition and continuity. Not literally embrace, obviously. Unless you fancy life in the Tower.

1) Charles Dickens 200th Birthday

When I was given the novel 'Hard Times' as one of my essay titles at A level English, I was delighted. I had read 'Great Expectations' many years before, but had been distracted by modern novels since. Growing up in the beautiful town of Bath, with its huge Georgian houses and its popularity for Victorian period film makers, I was more than happy to indulge in the works of what I, and many others consider the greatest authors of that age. Google joined the rest of the world in celebration of his 200th birthday with this stunningly detailed doodle.

and last but not least...

Although not an actual doodle, the Zerg Rush 'easter egg' was a joy to behold. As a lifetime Blizzard fan, it was wonderful to watch my screen being devoured in a hungry homage to Starcraft.